Refund & Delivery Policy

Delivery

• Delivery windows shown at checkout are estimates based on current warehouse and carrier load, not guarantees.
• Free delivery applies to orders over $75; a standard delivery fee applies below that threshold, shown at checkout before you pay.
• If your order hasn't arrived within a reasonable time past the estimated window, contact us and we'll investigate — if it's genuinely lost, we'll offer a full refund or a free replacement, your choice.

Refunds

• Because our products are made fresh to order, we can't accept returns for change-of-mind once preparation has started.
• If your order arrives wrong, damaged, or not as described, contact us within 24 hours with a photo where possible, and we'll issue a full refund or send a replacement.
• Approved refunds are issued back to your original payment method via Stripe, typically within 5–10 business days depending on your bank.
• If an order is cancelled or fails before payment completes, no charge is made in the first place — you'll only ever be charged for a confirmed, successful order.

Cancellations

If you need to cancel an order, contact us as soon as possible. We can cancel orders that haven't yet entered preparation for a full refund; once preparation has started, we may not be able to cancel, but we'll always try to make it right if something's gone wrong.

Contact

For delivery issues or refund requests, contact us at [your business email here] with your order number.